Quality of Service Standards
| Indicator | Target per Month |
|---|---|
Local Basic Letters * (i) % of mail delivered by next working day (D+1) | 98% |
(ii) % of mail delivered by second working day (D+2) | 100% |
Local Registered Letters ** (i) % of registered mail delivered by second working day (D+2) | 100% |
Incoming Basic Letters Received + (i) % of mail received before 3pm at Singapore Post Centre delivered by next working day (D+1) | 98% |
Outgoing Basic Letters Despatched # (i) % of outgoing mail processed and connected to departing flights by next working day | 100% |
Notes:
* Basic Letters refers to Basic stamped and franked letter items up to 500g. For packages, publications and others (examples: promotional materials, merchandise, newspapers, periodicals, catalogues, books etc) the delivery standard is 3 working days. Working days refer to Mondays to Fridays, excluding Public Holidays.
For mail items posted before collection cut-off times i.e. Within CBD: Mondays to Thursdays: 7pm; Fridays: 8pm; and Outside CBD: Mondays to Thursdays: 5pm; Fridays: 6pm.
** Collection cut-off time for Registered Service (Singapore) at the Post Office is 1pm on Mondays to Fridays. Those posted after 1pm will be collected the next working day. Excludes packages, publications and others (examples: promotional materials, merchandise, newspapers, periodicals, catalogues, books etc). This will require additional 2 to 3 working days.
+ Cut-off time for arrival at Airmail Transit Centre is 11am and is subjected to customs clearance.
# subject to availability of flights.
