- Lower rates and improved services for all local letterbox package deliveries, including postage-paid products such as Poly M and SmartPac
- Flat rate of $6 for Speedpost Standard next-day delivery services within Singapore for parcels up to 30kg, compared to previous tiered-pricing of up to $16
- Rates for international deliveries streamlined to four weight-tiers within each zone
- Speedpost International services enhanced, with free collection service
Singapore, 15 September 2020 – As a part of its on-going efforts to improve its customer offerings, Singapore Post Limited (SingPost) will be adjusting its pricing structure and rates for letterbox package deliveries as well as doorstep parcel deliveries, effective 15 October 2020.
Pricing for local package and parcel deliveries will be simplified to a flat rate for each service type, while the rate structure for international deliveries will be simplified and cheaper for most customers.
These adjustments also come at a time of an uptrend in eCommerce volumes amid the current COVID-19 pandemic, allowing SingPost to better cater to the evolving needs of the local community, in time for the year-end eCommerce peak season.
Domestic package and parcel delivery prices to be streamlined; more customers to enjoy lower prices
SingPost is streamlining its package (letterbox delivery) and parcel (doorstep delivery) rates, with an introduction of a new flat rate for most of its domestic delivery options, including postage-paid products, Poly M and SmartPac. The new price structure will result in lower prices for most services, giving rise to cost-savings for both consumers and businesses.
Basic services (letterbox delivery, no tracking capabilities)
Basic Package, now priced between $0.90 and $3.50, will, from 15 October, cost a flat rate of $1.50 for items up to 2kg, with dimensions of up to 324mm by 229mm by 65mm. The service does not offer customers any form of tracking or notification for their deliveries and is delivered to the letterbox.
Postage-paid product Poly M, will be standardised at $2.00 for both small and large Poly M products. Customers will be able to send items up to 2kg in each Poly M, regardless of size.
All Basic services for packages will be delivered to the letterbox within two working days, down from the previous service standard of three working days.
Tracked services (letterbox delivery, with tracking capabilities)
Tracked Package,now priced between $3.20 and $4.80, will, from 15 October, cost a flat rate of $3.00 for items up to 2kg with dimensions of up to 324mm by 229mm by 65mm. Tracked Packages are delivered directly to the letterbox, with delivery progress tracking as well as notifications for the recipient.
Trackable postage-paid product SmartPac will now only have two price categories, from the previous three. SmartPac Mini and SmartPac Lite, will both be priced at $3.20, with maximum weight limits increased to 2kg. SmartPac Box will cost $3.80, down from the previous $4.70. However, the weight limit of the SmartPac Box will be lowered to 2kg.
A summary of the revised services can be found below:
The revised postage rates and prices for package deliveries within Singapore and postage-paid products can be found in Appendix 1.
Enhancement of Speedpost services within Singapore
SingPost will also be enhancing its local parcel delivery services under Speedpost to give customers better value.
The next-day parcel doorstep delivery service called Speedpost Standard, will cost a flat rate of $6 for local deliveries, with a maximum weight limit of 30kg, with dimensions of up to 600mm by 400mm by 300mm.
SingPost will discontinue its Speedpost Economy service within Singapore from 15 October. The last day of service for Speedpost Economy will be on 14 October 2020.
There are no changes to the rates and service for Speedpost Express, the two-hour express delivery service, which costs between $15 and $25.
The revised service rates for Speedpost (Singapore) can be found in Appendix 2.
Restructuring of international package delivery rates and Speedpost International service rates
SingPost will also be streamlining its international delivery service rates for packages and Speedpost International service.
International Packages
International package services will be revised to two categories: Basic Package (International) and Registered Package (International).
The price structure of international package deliveries will also be revised to four weight tiers: 250g, 500g, 1kg and 2kg. The new price structure will be more user-friendly for customers when calculating postage for their packages.
There are no changes to airmail and aerogramme rates, which were last adjusted in December 2019. International packages delivery rates were last adjusted in January 2018.
The revised postage rates for international packages can be found in Appendix 3.
Speedpost International service revisions
Speedpost will reduce its suite of international services from four to three services: Speedpost Express, Speedpost Priority and Speedpost Economy. Speedpost Standard (International) will cease from 15 October 2020.
As a service enhancement, a free collection service will be made available for all Speedpost International services from 15 October. Previously, only Speedpost Express and Speedpost Priority international services enjoy this service.
Speedpost will also reorganise all international destinations into four zones, down from the previous five. Pricing for all international parcel delivery services will also be revised to four weight tiers: 2kg, 5kg, 10kg and 20kg. The maximum acceptable weight per parcel will now be 20kg.
In addition, Speedpost will introduce a new document rate for Speedpost Express (International) and Speedpost Priority (International), which will accept paper documents of up to 1kg.
The new service rates and summary for Speedpost International can be found in Appendix 4.
Streamlining SingPost’s offerings to create better value for customers
Mr Vincent Phang, CEO of Postal Services and Singapore, SingPost, said: “Following the introduction of our package delivery service in December last year, we have seen a strong take-up of both Tracked and Basic Package services, as they will allow a secured delivery service to the letterbox, so the recipient won’t have to stay at home to wait for their items to be delivered.
“As such, we have further streamlined our package and parcel delivery services to enhance our offerings for customers. This round of enhancements provides cost savings and improved services for the majority of our customers, as they send more packages and parcels than ever before. The revised pricing structure is also built with our customers in mind, so that they can easily understand the suite of services we offer and how much they cost.
“We are committed to keeping our postal service relevant in the eCommerce age to better serve the needs of our customers,” Mr Phang added.
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About Singapore Post Limited
For more than 160 years, Singapore Post (SingPost), as the country's postal service provider, has been delivering trusted and reliable services to homes and businesses in Singapore. Today, SingPost is pioneering and leading in eCommerce logistics as well as providing innovative mail and logistics solutions in Singapore and around the world, with operations in 19 markets.
Building on its trusted communications through domestic and international postal services, SingPost is taking the lead in end-to-end integrated and digital mail solutions. The suite of SingPost eCommerce logistics solutions includes front end web management, warehousing and fulfilment, last mile delivery and international freight forwarding.
Appendix 1 – Domestic Postage Rates for Packages & Postage-Paid Packaging
| Until 14 October 2020 | From 15 October 2020 | |||
| Service Type | Basic Package | Tracked Package | Basic Package | Tracked Package |
| Weight Step up to | ||||
| 100g | $0.90 | $3.20 | $1.50 | $3.00 |
| 250g | $1.40 | |||
| 500g | $1.80 | $3.80 | ||
| 1kg | $2.70 | $4.20 | ||
| 2kg | $3.50 | $4.80 | ||
| Maximum Dimensions | Up to 324 x 229 x 65mm | Up to 324 x 229 x 65mm | ||
| Until 14 October 2020 | From 15 October 2020 | |||
| Product type | Weight limit | Price | Weight limit | Price |
| Poly M (Small) | 500g | $2.00 | 2kg | $2.00 |
| Poly M (Large) | 1kg | $2.90 | ||
| SmartPac Mini | 500g | $3.20 | $3.20 | |
| SmartPac Lite | 1kg | $3.80 | ||
| SmartPac Box | 3kg | $4.70 | $3.80 | |
Note:
- All rates are in Singapore Dollars and inclusive of GST.
- Terms and conditions apply. Please refer to www.singpost.com for more details.
Appendix 2 – Service Rates for Speedpost deliveries within Singapore
| Until 14 October 2020 | From 15 October 2020 | |||
| Service Type | Speedpost Standard | Speedpost Economy | Speedpost Standard | Speedpost Economy |
| Weight Step up to | ||||
| 2kg | $10.00 | $6.00 | $6.00 | Discontinued |
| 5kg | $10.50 | $7.00 | ||
| 10kg | $11.50 | $8.00 | ||
| 15kg | $12.50 | $9.00 | ||
| 20kg | $13.50 | $10.00 | ||
| 30kg | $16.00 | $12.00 | ||
| Maximum Dimensions | Up to 2kg: 320mm x 250mm x 100mm Above 2kg & up to 30kg: Sum of height & girth (2W + 2H) not exceeding 3m, with longest edge not more than 1.5m | 600mm x 400mm x 300mm* | N.A. | |
*For posting of bulky parcels larger than 600mm x 400mm x 300mm but with total dimensions L+2W+2H within 3m (max length 1.5m) and with weight of up to 30kg, a delivery rate of $12.00 will apply.
Note:
- No change to Speedpost Express rates and service.
- All rates are in Singapore Dollars.
- Terms and conditions apply. Please refer to www.singpost.com for more details.
Appendix 3 – International Postage Rates for Packages
With effect from 15 October 2020:
| Zone | Weight Step | Basic Package (International) | Registered Package (International) |
Zone 1 Malaysia, Brunei | 250g | $3.50 | $7.10 |
| 500g | $5.70 | $9.30 | |
| 1kg | $10.10 | $13.70 | |
| 2kg | $20.00 | $23.60 | |
Zone 2 Asia & Pacific Zealand & Japan) | 250g | $5.70 | $9.30 |
| 500g | $12.50 | $16.10 | |
| 1kg | $22.50 | $26.10 | |
| 2kg | $45.00 | $48.60 | |
Zone 3 Australia, New Zealand, Japan & Rest of the World | 250g | $8.30 | $11.90 |
| 500g | $17.50 | $21.10 | |
| 1kg | $31.50 | $35.10 | |
| 2kg | $63.00 | $66.60 |
Note:
- All rates are in Singapore Dollars.
- Terms and conditions apply. Please refer to www.singpost.com for more details.
Appendix 4 – Service Rates for Speedpost international deliveries
| Zone | Weight Step | Express | Priority | Economy |
Zone A Malaysia | Document (1kg) | $25 | $20 | - |
| 2kg | $61 | $39 | $26 | |
| 5kg | $91 | $55 | $26 | |
| 10kg | $122 | $78 | $43 | |
| 20kg | $158 | $115 | $66 | |
Zone B Asia | Document (1kg) | $50 | $45 | - |
| 2kg | $108 | $78 | $37 | |
| 5kg | $180 | $123 | $37 | |
| 10kg | $269 | $182 | $64 | |
| 20kg | $398 | $278 | $106 | |
Zone C Australia, New Zealand, Europe, USA & Canada | Document (1kg) | $75 | $70 | - |
| 2kg | $159 | $107 | $80 | |
| 5kg | $259 | $161 | $80 | |
| 10kg | $400 | $232 | $135 | |
| 20kg | $569 | $354 | $202 | |
Zone D Rest of the World | Document (1kg) | $100 | $95 | - |
| 2kg | $393 | $155 | $86 | |
| 5kg | $630 | $260 | $86 | |
| 10kg | $929 | $386 | $160 | |
| 20kg | $1,388 | $603 | $282 |
Note:
- Maximum weight for Speedpost International parcel is 20kg. Maximum weight may differ, depending on destination country.
- Detailed list of countries in each zone and expected time of delivery differs from country to country. Detailed information will be available on Speedpost.com from 15 October 2020.
- All rates are in Singapore Dollars.
- Terms and conditions apply. Please refer to www.singpost.com for more details.
