Inspiring Inclusion: The Art of the Possible
Fostering a culture of genuine inclusion calls for collective efforts across all levels of the organisation.
“It’s lonely on top” has frequently been used to depict the experiences of many executives in high-ranking positions. However, a significant aspect often overlooked in this narrative is the heightened sense of isolation faced by women in senior leadership roles. This is further intensified for women of colour in male dominated companies and cultures.
Over the course of my leadership journey, I have, at times, found myself to be the only woman in the boardroom. It felt lonely and you earned your right to be at the table by working longer and harder than your peers, which takes its toll. Research shows that when you get 30% representation, the conversations change. And when conversations change, different viewpoints are examined and better decisions are made, leading to an outperforming business. So “representation” makes good business sense.
The birth of the “Accidental CPO”
My life changed when I was tapped by a CEO at ABN AMRO Bank for a leadership role in Human Resources and I went from a Corporate Banker to the “Accidental Chief People Officer.” I brought what I knew to the table and I learnt the rest. This career pivot then led to a double promotion within 18 months. I transitioned from a Deputy Head of HR role in Pakistan to a Regional Head of HR role in Hong Kong. I had to learn about a new business, a new region, a new team and become effective in my new role, swiftly. The company had taken a chance on me, and the pressure was on. I moved with my two kids who were 7 and 5 years old at the time, as a single parent and we had to quickly adapt to our new life as I managed the demands of my new role which now entailed travel. It’s one of those super human moments in your life when you step up in ways you never imagined and discover your inner resilience.
The Intersection of Inclusion and Business Growth
The theme of this year's International Women's Day, "Inspire Inclusion," is particularly poignant for me as I look back on my journey – the distance travelled – how I have grown in strength and stature as a woman and as a leader.
As we examine the progress made in diversity, equity, and inclusion (DEI) and the substantial work that remains, it is clear that this is vital to create a resilient company and culture. Organisations that excel in female representation at the front lines and in middle management frequently see a decline in this statistic as they move up the corporate ladder. Understanding when we are losing women and why needs to be solved. Achieving DEI outcomes takes time, and businesses must explicitly state their ambitions, and integrate them into their business and people strategies.
I firmly believe that the success of businesses and the creation of value for individuals are inextricably linked. Organisations that understand this principle build trust, fostering a healthy culture that enhances productivity and generates business value.
Inclusion is no longer a nice-to-have within an organisation. It is absolutely critical to any company that has global ambitions.
It is an art to translate the ideals into actionable practices across organisations. The question is what more can be done to inspire inclusion?
The Power of Allyship
The inclusion journey is not travelled alone. It is best travelled with allies in our lives who show up, lift us up and advocate for us when we are not in the room. I have had many allies across genders from diverse backgrounds throughout my life. My first mentor was my father who taught me the power of empathy at an early age. Other mentors taught me about the ability to make an impact through words and about valuing yourself to ask for what you deserve.
Engaging advocates in the workplace, both males and females, that can mentor, open doors and advocate for you will breed a positive culture and create opportunities for women to rise to the top.
Skills & the Multiplier Effect
In today’s fast-paced world, skills are the “new currency”, and it is important that organisations invest in and provide opportunities for employees to grow and build new capabilities. When you upskill a team member, you uplift their ability to provide for their family. And when you uplift a family you lift an entire nation. This is the multiplier effect of upskilling.
Learning pathways within an organisation turn a simple job into a career. This is especially important in organisations that are looking to transform and pivot to new areas of focus. At the same time, employees feel empowered and engaged when they are equipped with growth opportunities. As we saw with the Great Resignation, employees leave when they feel disengaged and stagnant. Putting in place a strategy to invest in your people, no matter their gender, background or culture, can create untapped opportunities within a company, and set a business on the road to success.
Diversity, Equity and Inclusion @ scale
DEI requires an enterprise-wide approach, not confined to a single department or initiative, to create real and meaningful impact.
As SingPost embarks on a transformative journey as an integrated logistics player, diversity and inclusion will be fundamental to our success. Leading this accelerated growth journey alongside my peers in the Global Leadership Team, my People & Culture Team and every single team member is personally exciting for me.
In the continuously evolving logistics industry, fostering a diverse and inclusive culture is essential. Investing in our people by providing relevant digital, leadership, and innovation skills will strengthen our organisation and create a global team where every employee feels heard, recognised, and appreciated.
Achieving radical transformation within an organisation requires the collaboration of exceptional minds, happening when an open mindset aligns with a diverse and inclusive workforce. As we strive to make every delivery count for people, the planet, in the communities we operate in, I am committed to helping each employee at SingPost find their true potential.
To all the women who have made the hard choices, you are not alone. To all the male allies who stepped in when we needed you most, having your support meant the world to us.
Happy International Women’s Day!
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