Sending via Registered Service

Registered Service (Singapore) fee is S$6.16 (inclusive of prevailing GST), Registered Service (International) fee is S$3.60. Registered Service fee is applicable on top of postage costs. Postage cost varies according to destination, weight and size of item. Calculate your postage here.

Registered Service is a trackable service with proof of delivery in Singapore and most international destinations.

For Registered Service(International), if the addressee confirms non-receipt or requests for proof of delivery, a request may be made to the Overseas Postal Administration at destination.

For loss of Registered mail items with an international receiving address, the maximum liability of SingPost is limited to Singapore Dollars Sixty-Eight (S$68.00) per article or the declared value of the mail item, whichever is lower.

For Registered Service (Singapore) mail items will be delivered to the Recipient's doorstep.

If delivery to the doorstep is unsuccessful, SingPost will leave a Delivery Notification Card at the Recipient’s doorstep. Registered items will be placed at the designated Post Office for collection for the next 10 working days.

If items are not collected after 10 working days, it will be sent back to the sender.

Track your registered mail here. For Registered Service (International), SingPost provides the status up to the dispatch of the registered mail from Singapore to its destination. Please note that registered mail statuses may not be available depending on the destination.

You will need to provide a copy of the posting receipt, Registered Service tracking number, details of content, sender and addresses details and a letter from addressee confirming the non-receipt before filling in the form online. An enquiry should be raised only if the addressee has confirmed non-receipt. Please allow the following time frame after date posting before raising an enquiry:

1. Local to Local - After 7 working days from date of posting.
2. Local to Overseas (via Air) - After 18 working days from date of posting.
3. Local to Overseas (via Surface) - After 8 weeks from date of posting.

The Overseas Postal Administration may take up to 2 months or 60 days to respond to your enquiry. All enquires must be made within 6 months from date of posting.

For loss of Registered mail items with an international receiving address, the maximum liability of SingPost is limited to Singapore Dollars Sixty-Eight (S$68.00) per article or the declared value of the mail item, whichever is lower.

Sender may mail, e-mail or fax the form and the supporting documents to:

Customer Relations Manager

Customer Service

Singapore Post Limited

10 Eunos Road 8 #13-02

Singapore Post Centre

Singapore 408600

Fax: 6842 5114

Email: claims@singpost.com

Unclaimed registered mail can only be collected at SingPost Centre Post Office. All claims must be made within 6 months from the date of posting.

AR is an optional service that is available for opt in when registering a mail item. This optional service is available at $1.00, on top of the registered fee plus postage.

The Signed Delivery Receipt is only available to the sender as a digital copy upon a successful request from the recipient’s Postal Administration. This request may require up to 3 working days (for local) and at least 25 working days (for overseas) to be processed.

All Registered Service mail items will be delivered to doorstep.