smartpac for Businesses

You can check the delivery status of smartpac by entering the delivery note's number (e.g. SM000000001SG) via our Track Item tool.

The collection times for Mondays to Fridays are as follow:

Within CBD

Outside CBD

There will be no collection on Saturdays, Sundays & Public Holidays.

In the event of an unsuccessful delivery (i.e. letterbox is full); doorstep delivery attempts will be made. In the event delivery is unsuccessful after another 2 attempts, SingPost will leave a delivery advice at the Recipient’s doorstep.

In the event of the non-collection, SingPost may at its absolute discretion and on a commercially reasonable effort, return the package to the Sender, provided that the Sender’s address is clearly indicated. There will not be any subsequent delivery attempt to the Recipient’s Letterbox or any redirection to any other address or to any other post office not stated in the delivery advice.

The smartpac will be returned to the Sender's address, provided if the Sender's address is clearly or accurately indicated on smartpac delivery note. Please note that there will be no refund on postage.

Please quote the smartpac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via Contact Us. We will investigate and revert to you on the outcome of our investigation.

There is a possibility of the smartpac being returned to the Sender if the Recipient's address and/or details are incorrect or incomplete. You may check on the delivery status via our Track Item tool.

If the smartpac that you have sent was damaged or part of the contents is missing, you may be entitled to claim compensation of up to three (3) smartpac boxes / envelopes. For details on smartpac Compensation Policy, please refer to our Terms & Conditions

Please quote the smartpac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via Contact Us. We will investigate and revert to you on the outcome of our investigation.

For safety and security reasons, we cannot accept dangerous goods (e.g. explosives, poisons, flammables) and valuable items (e.g. cash, coins, securities) as they are either prohibited by law or pose a risk of financial loss if lost, misplaced or damaged.

SingPost disclaims any liability for financial losses or compensation should customers continue to send valuable items despite our policy warnings.

smartpac Service is provided only to addresses within the main island of the Republic of Singapore (including Sentosa Island and Jurong Island but excluding the off-shore islands).However, due to regulations for restricted areas like camps, the smartpac box will only be sent to the designated area in the premises (e.g. mailroom) as per instructed and the smartpac will be signed by the receiving personnel.

Yes. Please note the following:

1. Please follow guidelines in Mail Quality Guide from PPI, under Basic Guidelines for Standard Mail.
2. Recipient box should be in white backdrop, Sender box preferably in a different colour backdrop.
3. Font size should be exactly 10 points for Recipient, and 8 points for Sender.
4. Label should be exactly 19 cm x 8 cm.

Yes, smartpac packaging fits within the maximum dimensions. However, as most of the smartpac packaging are made of flexible materials, please ensure that your package does not exceed the maximum dimension of 324 x 229 x 65 mm when packing your items.

Posting box apertures at post offices can only fit packages that fall within the recommended size of 324 x 229 x 65 mm. If your package cannot fit into the posting box aperture, you may want to check if you have overpacked and if the dimensions are still within the maximum dimensions.

For oversized items, we recommend that you use our Speedpost Standard service.