Shopping & vPost
You can shop from any US, UK, Australia, Japan, China, Malaysia, Thailand, Taiwan and Indonesia merchants that can accept your payments and deliver your purchases to your personalised vPOST addresses. View the full catalogue of online merchants.
We will endeavour to deliver your item(s) within 4 to 14 working days from the date of payment.
You can check directly with the merchant on the delivery status of your item. You can also login to vPost to check on the status of your order.
Once your item has arrived in Singapore, you can use our Track Item feature under Quick Tasks to get the status of your letter/parcel.
Currently, the following modes of payment are available:
- Credit/Debit Cards (Visa/Master) For credit cards, vPOST currently only accepts locally issued credit cards for payment.
- PayPal
When your package reaches our facility in US, UK, Australia, Japan, China, Malaysia, Thailand, Taiwan or Indonesia, we will measure and weigh the package to calculate the volumetric and actual weight of the package. As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.
Volumetric weight of a package is a calculation that reveals the density of a package. A less dense package generally occupies more volume of space compared to its actual.
Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm
Minimum chargeable weight is 0.5kg per package and thereafter. Invoice will be based on the chargeable weight.
You can advise your merchant to ensure proper packaging and pack your purchase into the smallest possible box. In addition, you can enjoy the bundling discount which applies to 2nd and subsequent packages onwards in one invoice. The lowest price package will be selected as the first by default, providing the maximum value.
Yes, you can. You have the option of collecting your vPost packages at any Post Office. This will be useful if there is usually no one at home to receive your packages.
Yes, you may authorize someone else to collect your packages on your behalf. Please note that the authorized person must produce: his/her identity card or passport; and the authorization advice.
No, any changes to the delivery address needs to be done before the payment of the packages. Otherwise the changes will not applied.
For more detailed information about vPost, visit here.
