Hongkong Post has updated that it has temporarily changed its delivery process for all items requiring signature on delivery. With effect from 28 March 2020, for postal items requiring signature on delivery, when performing at-the-door delivery, the postman or postwoman will not obtain a signature from the recipient to reduce human interaction. In case of an unsuccessful at-the-door delivery attempt, the recipient will receive a notification requesting him/her to collect the item at a designated post office, in accordance with the normal procedure. The collection arrangements at the post office remain unchanged.
Hongkong Post has also temporarily suspended the advice of delivery service for incoming mail items to Hong Kong.
Hongkong Post has advised that special working arrangements to reduce the risk of the spread of COVID-19 announced by the government, which will affect Hongkong Post services, are being extended for a further week, from 17 August 2020 to 23 August 2020. These will affect the processing and delivery of all types of services, including outbound and inbound letter-post, parcel-post and EMS services, with an impact on quality of service.
