COVID-19 UPDATES19 Oct 2021
Service Adjustments for Deliveries in Singapore
SingPost will continue its mail and Speedpost deliveries across Singapore normally, under the following service adjustments.
Redirection of tracked services items to letterbox
All small items with tracking services, including Registered Service items, SmartPac, Tracked Mail and Tracked Package will be delivered to the recipient’s letterbox instead. In the event the item cannot fit into the letterbox, we will deliver to the doorstep using the contactless delivery process (see below).
If we are unable to deliver it despite going up to the recipient’s door, we will attempt to contact the recipient to arrange for re-delivery. We will attempt up to two additional re-deliveries before returning the item to the sender.
Speedpost parcel deliveries
All Speedpost parcel deliveries will be sent to the recipient’s door. If no one is at the address to collect the item, our parcel ambassadors will attempt to contact the recipient to make alternative delivery arrangements, including getting consent to leave the item at the door, or arranging for a re-delivery.
For items that cannot be delivered, we will redeliver up to 2 times additionally before returning item to sender.
Contactless door-step delivery options
To ensure the health and safety for you and our employees, we will adopt contactless delivery options for door-step deliveries, which will be conducted in the following manner:
- We will knock on the door as usual and step away from the door at a safe distance. If the recipient is at home to collect the item, we will do a verbal confirmation of the recipient through the door before leaving the item at the doorstep for collection. Recipients are advised to open their door and collect the item only after the postman/Speedpost parcel ambassador leaves.
- If there’s no one at home, we will leave a card with details of delivery attempt.
- We will attempt to contact the recipient to arrange a re-delivery. In the event that the recipient cannot be contacted, we will attempt up to two additional re-delivery, after which the item will be returned to the sender.
